Hotel managers require knowledge about the operations of all departments within their hotels. Students will examine the emerit® National Occupational Standards for Hotel General Manager to learn what is required for success in the hotel management sector.
Hotel managers must have human resource management skills and acquire skills necessary to offer quality service. This course provides students with the skills and knowledge to manage day-to-day processes including operations, human resource management, leadership, guest service, sales, suppliers, marketing and capital projects.
- Teacher: Devon Cooper